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Cancellations and refunds

To cancel or request a refund, email kwemaran@gmail.com with your business name and invoice or payment reference.

If you cancel before work on the agreed engagement begins, you are eligible for a full refund of the service fee paid. Once work on that engagement has begun, service fees are non-refundable, except where a refund is required by applicable law or expressly provided in your signed agreement.

Work begins when we start agreed strategy, planning, research, writing, design, production, or other services for your engagement.

Any agreed start date and renewal or cancellation arrangements will be stated in your written agreement before payment. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Requests are reviewed by email; submitting a request does not produce an automated refund decision.

This policy applies prospectively to new engagements agreed from October 31, 2026. It does not change existing signed engagements, which remain governed by their agreed terms and applicable law.

Trial length, quantities and formats, revision rounds, pricing, and deadlines vary by client. They are decided on a call and recorded in a separate client-specific written agreement before payment or work begins. Please do not send payment credentials, full card details, or passwords.

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